Refund & Returns Policy

You get 30 days from delivery to tell us something's wrong. Here's how we handle it.

Damaged, defective, or the wrong item

Email [email protected] with your order number and a photo of the problem. We'll send a replacement or refund you in full. You don't need to send anything back.

Wrong size

Email us with your order number and the size you need. We'll either send the new size or refund you, and we'll explain the options for the first pair before you ship anything.

You just don't like them

That happens. Email us within 30 days of delivery. In most cases we'll offer a partial refund so you can keep the shoes, or a full refund once the unworn pair is returned. Return shipping for change-of-mind returns is paid by you, and we'll email you the return address - please don't send items back without contacting us first, or we can't match the parcel to your order.

Cancellations

You can cancel for a full refund any time before your order ships. Just email us.

When you'll see the money

Refunds go back to the card or account you paid with. We process them within 2 business days of approving your request, and your bank usually shows it 5-10 business days after that.